Our live chat service, called KwikiChat, helps convert potential buyers (visitors) on your website into REAL customer sales. It's simple and easy. Why make it complicated? Potential buyers use our live chat website companion app (on your website) to talk directly to you on your mobile phone without you having to give them your cell phone number and without them having to know your number. You just made your smartphone, SMARTER. Live chat calls can be shared with your associate or assistant or anyone who is part of your team.
Research Support: Forrester Research conducted a study where they discovered that 44% of consumers searching the Internet used some sort of live chat tool, if available, to assist in carrying out why they were on the website in the first place. The research centered around shopping and the message applies to dealerships; people will use a live chat tool if one is available to them. KwikiChat takes live chat to a whole new level for car dealers by allowing not only text chat but also audio and video chat right within the app without having to share or know phone numbers.
One thing we can almost bet the farm on is that EVERY car dealer has a smartphone and a website. KwikiChat makes your smartphone smarter by having fresh prospects on your website popping up on your smartphone. It's a more affordable solution than 3rd party call centers and it creates more satisifed customers which means increased business for you and your dealership.
Talk to one of our agents today about our live chat service, KwikiChat. Your next client could be a chat away.
YES. KwikiChat works on iPhone and iPad. You must be running iOS 10 or higher.
KwikiChat will run on Android phones using operating system 4.2 or higher. At the moment KwikiChat will not run on Android tablets. This upgrade will happen soon.
YES. The only requirement is that your website must be protected using SSL (Secure Socket Layer) in order to use KwikiChat's audio and video features. In other words your website address must use https and NOT rely on simply http. This protocol is becoming standard today and is a great step in protecting your website. In the case of KwikiChat we use WebRTC to deliver Real Time Communications (RTC) which is supported by all major browsers, iOS and Android. It is the developers of WebRTC who require websites to use https in order to benefit from WebRTC rich media content. However, KwikiChat's texting feature does not require https, it will work fine using http. If you do not have a SSL certificate on your website consult your hosting company and they should be able to install one for you.
YES. Security and privacy are parramount and we encrypt any content being shared between KwikiChat's website companion app and the mobile app.
YES. If for any reason during your first 7 days you are not 100% satisfied with KwikiChat's service then simply submit a support ticket and request a refund. We will ask no questions and will issue you a refund within 24 hours of your request. We are so confident that you will enjoy kwikiChat's service that we are willing to take all the risk.
YES. Simply visit our help desk by clicking HERE and send any questions or feature suggestions to us. We will respond accordingly.